Telephone banking is an automated system provided by the bank for accessing your bank account information using the tone type telephone. This type of telephone banking system allows you to access your bank balance and carry out the necessary transactions. As soon as you dial the bank’s unique phone number, you will be guided through the system and based on the offered menu of various options, you can decide to access the particular information you need.
All you have to do is dial the number of the appropriate telephone banking service and simply follow the menu list that is provided with the instructions. You can access the appropriate service by following the step-by-step instructions provided to you over the phone. This telephone banking system provides you with a 24-hour banking access service and you can enjoy this facility from the comfort of your home.
This system allows you to perform many banking-related activities, such as the following:
- You can check your bank balance
- Invoices can be paid
- Your bank deposits and other related bank transactions can be tracked.
- A check book can be requested
- You can block your debit or credit card by simply leaving instructions on the phone. Such a situation may arise when you suddenly realize that your debit card or credit card has been stolen.
- You can even request a stop payment on a check
All the above transactions can be done in two ways. One way is by using the banking facility and the other way is to speak to a live interested banking person to do your banking. Therefore, this concept of providing banking services over the phone has given the customer total flexibility in managing their bank account, according to their own needs and lifestyle. But to have access to the telephone banking system, you must first go through a special authentication procedure through which the customer must have two basic data.
One is your personal identification number (PIN). Both information are unique and important to be able to access your bank account information through the telephone banking system. To receive the benefits of the automated telephone banking system, you must use a telephone system that is a tone-based telephone. On the other hand, if you don’t have a touch-tone phone, you can call interested bankers. This person will first ask you a security-based question, and if you pass this verification test, you will receive all necessary assistance related to your bank transaction request.
These days we have the call center concept which is a boon to banking customers. The customer can call the customer service advisers who are ready to handle their cell phone. All you have to do is take the initiative to make the correct phone call by accessing the telephone banking service. The telephone banking system is safe and convenient for all banking customers. Personal account information is accessible 24 hours a day, 7 days a week. Make sure you cultivate the right habits while using the telephone banking system. You should not write your bank account number and telephone banking personal identification number (PIN) on a piece of paper. Try to memorize the PIN details and your account number so that you can use this information efficiently while using the telephone banking system.
